Last reviewed on 4/12/2021. Keep checking this page for any future updates.
Dear beekeeping friends,
We wanted to give you a quick idea of how supply chain disruptions in the U.S., and abroad, can affect even us in the beekeeping industry. We are seeing delays in shipping, increased prices, and raw material shortages. We want to assure you that we are doing everything we can to minimize the effects these issues could have on the people (like you!) who count on us to have the products here in stock that they need.
What are we doing to make this as easy as possible for our customers?
We are working very closely with our manufacturing and supply partners, both here and abroad, to establish realistic lead times and to help with the sourcing of raw materials, so we can keep the products in stock that you want.
Ultimately, there will be some cases that are out of our control, but it is our goal to quickly notify you if we don't have something in stock. We make a point to inform customers if something is back ordering, and will offer an estimated date when something should be back in stock. We will even try to find an alternative product to fit your needs now or offer to ship your order without that back-ordered item.
To help with shipping times, we have added extra shifts of workers in our warehouse and shipping departments. It continues to be our mission to ensure that we provide the highest quality products, offer fair prices, and deliver your orders to you in the shortest amount of time possible.
We can see the glint of light at the end of the tunnel and are looking forward to the days when things are more normal.
The Betterbee Family
Betterbee is located in Greenwich, NY and is thus subject to the laws and executive orders of New York.
On March 22, 2020, New York State went on PAUSE, Policies Assure Uniform Safety for Everyone.
Part of that said that all non-essential businesses must close in-office personnel functions and all of their workers must stay home. Travel was allowed to use essential services like obtaining groceries or pharmaceuticals or caring for livestock like bees. The purpose of this order is to prevent the spread of the coronavirus that causes the COVID-19 disease. Even people who appear to be healthy can spread the virus. By decreasing the spread, fewer people become infected and fewer become sick. Fewer sick people leads to fewer people with severe disease symptoms. Fewer severely sick people means the hospitals are better able to care for those that are sick. Better care leads to fewer deaths.
We phased back toward reopening, but the future of the spread of the virus is still uncertain. We recognize that we are not immune or exempted from COVID-19, so we are continuing the changes to how we do business to try to protect our staff and customers.
We encourage you to use a similar level of disease prevention when traveling to pick up bees or equipment. Some thoughts on this:
- Minimize the number of people traveling.
- Have younger people travel when able.
- Avoid stopping where there are gatherings. (Many restaurants in NY are closed for indoor dining, open only for takeout. As winter approaches, outdoor dining is unavailable. Consider takeout over dining indoors.)
- Maybe pack your own snacks and food for the trip so you don't have to stop as much.
- Consider taking stretch breaks where you can walk around without coming into contact with a lot of other people.
As a company, we continue operations, but have made major changes:
- The showroom is still closed. No customers are allowed to enter our building, but we have set up a doorbell outside the showroom where customers can place orders on-site at a safe distance from Betterbee staff. We also have a mini storefront set up so you can visualize some of our product offerings.
- Pickup orders will be available as a drive-thru. Please stop at the front porch, ring the doorbell, and let us know your name and order number. You will then be able to drive out back to retrieve your order. We will help make sure this goes smoothly. To place a pickup order, give us a toll-free call at 800-632-3379 or place the order online at www.betterbee.com. Customers placing an order must specify when they are coming, so their order can be ready to pick up from our warehouse.
- Most of our office staff is back in the office, following social distancing rules. Most office staff has phased back into working in the office, but we are taking steps to keep everyone at least 6 ft. apart, wearing masks, and sanitizing often. Some staff is still working remotely. We use a cloud-based phone system so you should notice no difference when calling someone working either on- or off-site. Our staff is able to work over secure connections to place or modify orders. You can always reach our Betterbee support system 24/7 on the web to get questions answered.
- The production crew is splitting shifts. Half work the early shift and half work the late shift. This makes for longer work hours, but fewer people here at a time.
- The fulfillment crew has also split their shifts. Like the shop crew, it makes for much longer days, but with fewer people covering all of the hours.
- The beekeepers are working in the field. They are not usually around many people and are breathing crisp fresh air regularly.
- Shipping of orders continues daily! We've exited our busiest season, so we're back to seeing orders ship out from our warehouse within 1-3 business days after they are placed. However, some of our suppliers are seeing slowdowns or complete shut downs, so there may be delays or back orders on some items. We will notify you right away if there are items on your order that are out of stock or delayed.
We kindly ask that you please be patient with us during this time, and if it has been longer than our projected shipping timeline, send us a request for an update at support.betterbee.com.
Beekeeping is a great agricultural pursuit to be part of. Many gardens and crops require pollinators. Honey bees are great pollinators for many crops. Keeping bees can be a group activity, but it is also great to do alone or with just a few others. This uncertain time is trying for many people, but we still have the comfort of the great work we are doing as beekeepers! Stay safe!