Sales Tax:

By law, we are required to collect New York State sales tax, where applicable.  Sales tax exemptions will be allowed if we have a valid and signed certificate on file.

If you do have a sales tax exemption on file with us and you create a new profile on our website, your exemption will not carry over to your new profile. Please contact a customer service representative at 1-800-632-3379 to create or reset your password, if necessary.

If you provide us with an exemption certificate after we ship the order, we cannot reverse the sales tax charges.

Freight Charges:

The customer pays all freight and/or optional insurance charges.

Additional Freight Charges: The small package carriers impose additional charges if they have to make changes to your shipping information after the order has been processed. To avoid these charges, please ensure that you provide accurate information and/or confirm shipping information at the time of your phone, web or mail-in order.

Shipping:

The customer pays all freight and/or optional insurance charges.

For smaller orders you can select your preferred shipping method.  Larger orders go by common carrier.  We can arrange trucking or you can make arrangements with your preferred carrier. Any breakage or damage in transit is the responsibility of the shipping company. Shipping by the US Postal Service will incur an additional handling and insurance fee.

Approximate UPS and US Postal Service shipping times:

  • Northeast = 1-2 days
  • Ohio, Michigan, Mid-South = 2-3 days
  • Deep South and Mid-West = 3-4 days
  • Mountain and Texas = 4-5 days
  • Far West = 5+ days
  • Alaska and Hawaii = 7+ days

Receiving Merchandise:

Upon receipt of an order, please inspect it immediately and report any discrepancies to 1-800-632-3379.  Failure to do so may limit our ability to help you resolve any issues arising from transport or claims.

Replacing Merchandise:

If we make an error or send you the wrong product please call and we will correct the problem.  We work hard to properly package your purchase to avoid damage during shipping.  If items are damaged during shipment call us so that we can file a claim.  Glass is shipped at your risk because shipping companies will not cover damage to glass.  We do ship large quantities of glass with few problems.

Freight Damages:

All merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for the complete and safe delivery of your merchandise. It is the responsibility of the buyer to thoroughly inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to file a damage or loss claim with the freight carrier. To assist you in understanding the claims process, please visit our website at www.betterbee.com/Freight-Damages.

Pick Up Orders:

We would love to see you in person.  Our friendly and helpful staff are happy to share their beekeeping experience with you. If you are planning a visit, please call first, to ensure product availability and to secure your order.  We make no guarantees on availability of product if you do not call in an order before coming. If you pre place an order we will try to have it packed for you when you arrive.  Please help us by checking orders carefully before you leave to be certain everything is correct.  We don’t want you to get home and discover that we have made an error.

Internet Orders:

Web orders can be placed on our website at www.betterbee.com. Web orders are processed every business day (Monday - Friday), except on listed holidays.  Any orders placed after that time will be processed on the next business day. Once processed, web orders will be handled with the same high level of care and attention as any other order.  We will contact you via e-mail or phone if there are any discrepancies on your web order (ie. wrong billing address, backorders, etc.)

Orders for Export:

We welcome requests for our products and thank you for your interest. Quotes on orders for export may include shipping, special packaging, and documentation at a customer’s request. Please call 1-800-632-3379 or write us for details. All shipments for export are subject to prepayment in United States Dollars and are subject to the laws and statutes of the State of New York, the United States of America and its subsequent international treaties.

We accept the following forms of payment for foreign orders: Paypal, money orders in US dollars and wire transfer in US dollars. For large container orders we accept a bank wire transfer to our bank account. All bank wire transfer costs and exchange rates are the responsibility of the customer.

Pricing:

We do our best to hold prices through the year, but prices are subject to change without notice.

Back Orders:

We attempt to ship all orders on the first or second day after they are received depending on the season. If an item is on back-order, customers will be notified as soon as possible (through e-mail or phone). As soon as back-ordered items come into stock, they will receive first priority handling. Customers may choose to ship in stock items ahead of back-ordered items, however, additional freight charges for back-ordered items are the customer’s responsibility

Special Orders:

Special orders require pre payment. Some special orders may be subject to a cancellation charge. Call 1-800-632-3379 Toll-Free for details regarding what constitutes a special order.

Package Bees, Nucs and Queens:

Beeday is an exciting and busy time at Betterbee.  Be sure that the hives are assembled, painted and ready for the packages to be installed.  To avoid long delays please place merchandise orders by telephone or internet so that they can be ready when you arrive.

Please note that Package bees and nucs are available for customer pickup only. 

Returns & Exchanges:

Any unused item, except for those mentioned in the non-returnable merchandise section, with which you are not satisfied, may be returned within 30 days for a refund or credit slip covering the purchase price of the item.

If you would like to return or exchange an item, please follow the procedure below:

When you receive your order, please check the order immediately and report to us any mistakes in packing.

If there are any problems with the order, call Betterbee immediately, toll free at 1-800-632-3379

The customer service representative will give you an RMA (Return Merchandise Authorization) Number.  Write your RMA number on the outside of the box and enclose in the box a copy of your invoice and reason for returning the item.

If you pay by credit card, we will credit your account and the credit will be reflected on your account statement. If you pay by check or money order, we will issue a refund check.

If your order is damaged in shipping, we will be happy to help you file a claim with the shipper.  Please refer to the Freight Damages section for more information.

Returned merchandise is subject to a restocking fee.

Non-returnable Merchandise:

Due to the nature of some products, their use and the safety issues, the following product classes are non-returnable: consumables (food items, bee feed, etc.), books, medications & chemicals, personal care products, and custom printed labels.

Order Cancellations:

All orders must be canceled either in writing, by mail or over the telephone with a Customer Service Representative by calling toll-free 1-800-632-3379.

Liability:

Because conditions of use are beyond our control, we make no warranty or representation, express or implied, except that all products conform to the description provided by the manufacturer on sales literature or product labels. Our liability is limited to the purchase price paid.

Product Suitability:

Many states and municipalities have local codes and regulation governing sales, construction, installation and/or use of products for certain purposes. We attempt to ensure that our products comply with such codes; we cannot guarantee compliance to such codes in every situation, nor can we be responsible for how the product is installed or used. Before you purchase and use a product, please review both the product application and local codes and regulations. Be sure that the product, its installation, and its use will comply with such codes.

Publishing Errors:

We are not responsible for typographical or photographic errors that may appear in any material published by Betterbee. We retain the right to make adjustments or corrections due to changing market conditions, product discontinuations or typographical or photographic errors in products.

Betterbee®, BeeMax®, and Your Partners in Better Beekeeping® are registered trademarks of the Northeast Center for Beekeeping, LLC dba Betterbee®.