Betterbee is a registered trademark and the New York State registered dba of Northeast Center for Beekeeping, LLC
Because of varying market conditions, the prices in our catalog/website/phone and mail orders are subject to change. Betterbee reserves the right to invoice all orders on the basis of prices which are in effect at the time of shipment. We will try to contact you if there is any substantial change in the prices of any items you have ordered. Please feel free to confirm prices at any time by calling toll-free 1-800-632-3379.
We accept MasterCard, Visa, Discover, money orders, direct wire transfers or cash. If your credit card is declined we will contact you to try to correct the payment. If payment is not corrected, we will unfortunately have to cancel your order.
Any overdue credit amounts are subject to a 1.5% monthly charge. If not paid after the first statement cycle, a $10 per month billing charge will be assessed in addition to the 1.5% monthly charge. Payment for merchandise is invoiced in United States Dollars.
We reserve the right to pass non-payment claims to third party collection agencies and legal means for remittance. Purchases are subject to the laws of New York State and the United States of America and its subsequent international treaties with other countries and organizations.
By law, we are required to collect New York State sales tax, where applicable.â€¯ Sales tax exemptions will be honored if we have a valid, signed certificate on file.
If you do have a sales tax exemption on file with us and you create a new profile on our website, your exemption will not carry over to your new profile. Please use the password recovery links to get access to your account instead of making a new one. Alternatively, contact a customer service representative at 1-800-632-3379 to help you with your password.
We cannot reverse the sales tax charges once applied if you provide us with an exemption certificate after we ship the order upon your request.
The customer pays all freight and/or optional insurance charges.
Additional Freight Charges: The small package carriers impose additional charges if they have to make changes to your shipping information after the order has been processed. To avoid these charges, please ensure that you provide accurate information and/or confirm shipping information at the time of your phone, web or mail-in order.
For smaller orders you can select your preferred shipping method. Larger orders go by common carrier. We can arrange trucking or you can make arrangements with your preferred carrier. Any breakage or damage in transit is the responsibility of the shipping company.
Approximate FedEx and US Postal Service shipping times:
Northeast = 1-2 days (most are next day)
Ohio, Michigan, Mid-South = 2-3 days
Deep South and Mid-West = 3-4 days
Mountain and Texas = 4-5 days
Far West = 5+ days
Alaska and Hawaii = 7+ days
If we make an error or send you the wrong product please call and we will correct the problem. We work hard to properly package your purchase to avoid damage during shipping. If items are damaged during shipment please notify the driver if possible and call us so that we can start a claim. Certain merchandise such as glass is fragile by nature and difficult to ship. Glass is shipped at your risk because shipping companies will not cover damage to glass. We do ship large quantities of glass with few problems.
All merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for the complete and safe delivery of your merchandise. It is the responsibility of the buyer to thoroughly inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to file a damage or loss claim with the freight carrier. To assist you in understanding the claims process, please visit our website at www.betterbee.com/Freight-Damages.
Returns & Exchanges
Any unused item, except for those mentioned in the non-returnable merchandise section, with which you are not satisfied may be returned within 30 days for a refund or credit slip covering the purchase price of the item.
If you would like to return or exchange an item, please follow the following procedure:
Call Betterbee, at 518-314-0575 or toll free at 1-800-632-3379
The customer service representative will give you an RMA (Return Merchandise Authorization) Number. Write your RMA number on the outside of the box and enclose in the box a copy of your invoice and reason for returning the item.
If you pay by MasterCard, Visa or Discover, we will credit your account and the credit will be reflected on your account statement. If you pay by check or money order, we will issue a refund check.
If your order is damaged in shipping, we will be happy to help you file a claim with the shipper. Please refer to the Freight Damages section for more information.
Due to the nature of some products, their use and the safety issues, the following product classes are non-returnable: consumables (food items, bee feed, etc.), books, medications & chemicals, personal care products, and custom printed labels.
Pick Up Orders
We would love to see you in person. Our friendly and helpful staff are happy to share their beekeeping experience with you. If you are planning a visit, please call first, to ensure product availability and to secure your order. We make no guarantees on availability of product if you do not call in an order before coming. If you pre place an order we will try to have it packed for you when you arrive. Please help us by checking orders carefully before you leave to be certain everything is correct. We don’t want you to get home and discover that we have made an error.
Web orders can be placed on our website at www.betterbee.com. Web orders are processed every business day (Monday - Friday), except on listed holidays. Any orders placed after that time will be processed on the next business day. Once processed, web orders will be handled with the same high level of care and attention as any other order. We will try to contact you if there are any discrepancies on your web order (ie. mistyped billing address, backorders, etc.)
Because of errors in transmission, download, reliability of the utility companies’ networks and susceptibility to intercept through e-mail, all orders must be canceled either in writing, by mail or over the telephone with a Customer Service Representative by calling 518-314-0575 or toll-free 1-800-632-3379.
Special orders must be accompanied by a deposit of no less than 50% with the balance due prior to shipment. Some special orders may be subject to a cancellation charge. Call 518-314-0575 or 1-800-632-3379 Toll-Free for details regarding what constitutes a special order.
We attempt to ship all orders on the first or second day after they are received depending on the season. If an item is on back-order, customers will be notified as soon as possible . As soon as back-ordered items come into stock, they will receive first priority handling. Customers may choose to ship in stock items ahead of back-ordered items, however, additional freight charges for back-ordered items are the customer’s responsibility.
Orders for Export
We welcome requests for our products and thank you for your interest. Quotes on orders for export may include shipping, special packaging, and documentation at a customer’s request. Please call 518-314-0575 or 1-800-632-3379 or write us for details. All shipments for export are subject to prepayment in United States Dollars and are subject to the laws and statutes of the State of New York, the United States of America and its subsequent international treaties.
We accept the following forms of payment for foreign orders: Paypal, money orders in US dollars and wire transfer in US dollars. For large container orders we accept a bank wire transfer to our bank account. All bank wire transfer costs and exchange rates are the responsibility of the customer.
We are happy to quote overseas postage for smaller orders. For larger container orders, we will quote ocean freight FOB Greenwich, NY. If an order is changed, the freight quote will have to be recalculated delaying the shipment. We insure all overseas shipments if it is available to the destination country. All shipments overseas are the responsibility of the customer and shipped at the customer's risk.
Because conditions of use are beyond our control, we make no warranty or representation, express or implied, except that all products conform to the description provided by the manufacturer on sales literature or product labels. Our liability is limited to the purchase price paid.
Many states and municipalities have local codes and regulation governing sales, construction, installation and/or use of products for certain purposes. We attempt to ensure that our products comply with such codes; we cannot guarantee compliance to such codes in every situation, nor can we be responsible for how the product is installed or used. Before you purchase and use a product, please review both the product application and local codes and regulations. Be sure that the product, its installation, and its use will comply with such codes.
We are not responsible for typographical or photographic errors that may appear in any material published by Betterbee. We retain the right to make adjustments or corrections due to changing market conditions, product discontinuations or typographical or photographic errors in products.