Any unused item, except for consumables (food items, bee feed, glass, etc.), books, Medications & Chemicals, personal care products, and custom printed labels (please see non-returnable merchandise section), with which you are not satisfied may be returned within 30 days for a refund or credit slip covering the purchase price of the item. We will correct the mistake at our expense only if it is reported within 30 days from the receipt of the order. If you ordered the wrong item, or the wrong size of an item and wish to exchange it, call for an RMA, and when we receive the returned item, we will reship the correct item and charge you for the shipping. In addition, there may be a 15% restocking fee for returned merchandise. If you would like to return or exchange an item, please follow the following procedure: When you receive your order, please check the order immediately and report to us any mistakes in packing. If there are any problems with the order, call Betterbee immediately, toll free at 1-800-632-3379 The customer service representative will give you an RMA (Return Merchandise Authorization) Number. Write your RMA number on the outside of the box and enclose in the box a copy of your invoice and reason for returning the item. Please note: We will NOT accept any returns without an RMA number. Write your RMA number on the outside of the box and enclose in the box a copy of your invoice and reason for returning the item. If you pay by MasterCard, Visa or Discover, we will credit your account and the credit will be reflected on your account statement. If you pay by check or money order, we will issue a refund check. If your order is damaged in shipping, we will be happy to help you file a claim with the shipper. Please refer to the Freight Damages section for more information.
Truck shipment is the preferred method for glass containers because they
can be insured. Even though we make every effort to pack glass for safe
shipment, UPS cannot and will not guarantee against breakage. Damaged items will not be replaced