Order Cancellations
Because of errors in transmission, download, reliability of the utility companies' networks and susceptibility to intercept through e-mail, all orders must be canceled either in writing, by mail or over the telephone with a Customer Service Representative by calling toll-free 1-800-632-3379. Cancellations can be confirmed immediately with a phone call and your order can be pulled from the system and the paperwork removed from the shipping department promptly