All merchandise is shipped F.O.B. Shipping Point/ FCA Shipping Point. This legal term is a part of the international commerce terms (INCOTERM). This simply means that all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for the complete and safe delivery of your merchandise. It is the responsibility of the buyer to thoroughly inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to file a damage or loss claim with the freight carrier. To assist you in understanding the claims process we have broken down freight damages into those associated with packages and common carrier truck shipments.

Freight Damages (packages): Damages to merchandise in transit is rare, but it does happen. We partner with shipping firms based upon their response time to claims and their service guarantees including their actions following damage claims. Please assist us in holding these shipping companies to a high standard by assisting us in following some easy procedures to resolve merchandise damaged as a result of the shipping company. In the event of damages to merchandise in transit, we are happy to partner with our customer to resolve the issue caused by the shipping company. In the event a box or shipment is damaged, all parties are subject to the claims procedures instituted by the shipping company (UPS). Document the damage as best as possible, digital photos help, and inspect the contents to attempt to determine what is damaged. A representative from the shipping company will contact you or visit you to inspect the damages and verify the claim. Call us at 1-800-632-3379 immediately and we will assist you in filing a damage claim with the shipping company. A delay in notification to Betterbee of damages to packages may result in the claim being rejected and the customer assuming responsibility to pay for replacement of merchandise.

Freight Damages (Truck Shipments): Damages to merchandise in transit are rare but it does happen. In the event of damages to merchandise on truck shipments do not sign the Bill of Lading, or shipping documentation until you have addressed the damages with the driver and they acknowledge the damages and note it on their company's paperwork. We partner with trucking firms based upon their response time to claims and their service guarantees including their actions following damage claims. Please assist us in holding these trucking companies to a high standard by assisting us in following some easy procedures to resolve merchandise damaged as a result of the shipping company. DO NOT SIGN FOR THE MERCHANDI SE OR ACCEPT IT UNTIL THE DRIVER ACKNOWLEDGES THE DAMAGES AND YOU HAVE IT IN WRITING INCLUDING DOCUMENTED EVIDENCE. Call 1-800-632-3379 immediately and we will assist you in filing a damage claim with the trucking company. A delay in notification to Betterbee of damages to truck shipments may result in the claim being rejected and the customer assuming responsibility to pay for replacement merchandise

Truck shipment is the preferred method for glass containers because they can be insured. Even though we make every effort to pack glass for safe shipment, UPS  cannot and will not guarantee against breakage. Damaged items will not be replaced